RETURNS

Our return policy is valid for 14 days from the date of purchase, order collection, or delivery. Unfortunately, after this period, we cannot offer a refund or exchange.

To be eligible for a return, the item must be new, unused, in the same condition that you received it, and in its original packaging.

Return shipping costs are the responsibility of the customer, except in cases of an order preparation error attributable to the club or a defective product.

The following items cannot be returned:

• personalized items;
• sealed products once opened;
• downloaded digital products;
• gift cards.

To submit a return request, you can:

• log in to your customer account on store.raal.be, select the item(s) you wish to return, and directly request a return by clicking the button;
• or contact us at fanshop@raal.be.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. 

Personalized items cannot be exchanged or refunded.

 

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at fanshop@raal.be.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged when received. If you need to exchange it for the same item, send us an email at fanshop@raal.be and send your item to: Avenue Saint-Maur-des-Fossés 1, 7100 La Louvière, Belgium.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

 

Shipping

To return your product, you should mail your product to Easi Arena (Avenue Saint Maur-des-Fossés 1, 7100 La Louvière, Belgium).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

DISCOUNTS

Current season ticket holders automatically receive a 10% discount on the online fanshop.

Terms and Conditions:

• Discount applies to all products unless otherwise stated.
• Excludes auction items and/or promotional items.
• Cannot be combined with other promotional offers unless otherwise stated.
• Automatically applied at the time of purchase (if conditions are met).

In case of a return, the refund will be based on the price actually paid after the discount.